Play Action Fake: How High Tech Service Drops The Ball

I can't help but wonder what the service reps are doing during the hours we are together on the sidelines; maybe the same as me. I picture the first guy working his nautilus, customer service headset securely in place, hold button close by for between sets. The second lady is shopping online or potting a mum. For most of the call, she had me on mute, said she was with me the whole time. So when the music started back up, a foreboding transition, I rationalized she must be picking her kid up from school. Ever hopeful she would return, I pictured radio waves rolling across America for an entire afternoon while I waited for someone to help me find my order. I even had time to search up articles on Google, "Are electromagnetic waves bad for the environment?"